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Al-Nahar TSSD Service Center


Service Solutions
Solutions based on your requirement


Al-Nahar understands that our client’s requirements may vary. For this reason, Al-Nahar provides service solutions based on client requirements.

We are committed to constantly achieve customer satisfaction by delivering the highest value of products and services Through our professional qualified teams

 

 

​​​​Service Expert 


Al-Nahara is one of the leading providers of document solutions products in Kuwait,
and we support our customer's business by providing them with the elite services needed.
Our continuous training programs keeps our team updated with the latest technical challenges and how to efficiently overcome these challenges in a timely manner.

 

 

 

 

​​​​On-Site and Off-Site Technical Support 


Al-Nahara TSSD  is ready to answer all your technical request
and provide the needed support in your offices or
in our world class services center facilities. 

 

 

 

 

 

​​​​Service Contracts 


Al-Nahara offers comprehensive service plans to provide
preventive maintenance, on-call maintenance and spare parts supplies to equipment at customer’s requirements and work conditions.

 

 

 

 

 

​​​​Managed Document Services MDS 


Al-Nahara TSSD  provides the best business solutions which helps customers turn complex workflows into simple processes and bring true innovation to office environment.
Our highly skilled team is always ready to listen to our customers needs and guide them through the needed solutions using agile methodology
and innovative change management processes . 

 

 

 


 

THE INNOVATIVE AFTER SALE SERVICES

 

 

 CONSULTANCY SERVICES 
Al-Nahar Customers will benefit from our +45 years of experience in the field of office automation.

 PROJECT MANAGEMENT KYOCERA PROJECT METHODOLOGY (KPM) 
To provide the highest service quality implementation, Kyocera has developed a Project Management Methodology, named the Kyocera Project Methodology (KPM), based on industry standards and aligned to PRINCE2, which allows to provide best in time added value and high quality to our clients. This methodology provides a tool for planning, monitoring and implementation of projects. 

 SERVICE LEVEL AGREEMENT (SLA) 
Al-Nahar offers comprehensive service plans to provide preventive maintenance, on-call maintenance and spare parts supplies to equipment at customer’s requirements and work conditions. 

 KYOCERA MANAGED DOCUMENT SERVICES (MDS) 
KYOCERA MDS uses a process of Assess, Design, Implement, Optimize and Manage to precisely identify Customer document output costs. Al-Nahar highlights where time and resources are wasted before creating a tailor-made environment to reduce our customer overall costs and impact on the planet. 

 CONFIGURATION AND CHANGE MANAGEMENT 
Professional Configuration management of your print-related assets, continuously ensuring an accurate Configuration Management Database (CMDB) for efficient provisioning and management of IT services Professional Change management ensuring efficient change request execution, keeping you informed of progress and status. 

 

 

 

 ON SITE EASY MAINTENANCE  
With our service contract, our well-trained engineers will attend your devices on your offices without any impact in your workflow or productivity, and deliver all parts and consumables.

 CONSUMABLE AND SUPPLY MANAGEMENT  
Proactive logistics and stock management for consumables and supplies, to ensure timely availability of consumables and supplies at the points where they are needed. 

 ONE POINT OF CONTACT (ACCOUNT MANAGER)  
Dedicated account manager will be assigned to be at your service to meet all your business success requirements. 

 RE- STRUCTURE COMPATIBILITY  
You will be able to re-position your device to meet your business requirements. 

 MACHINES LEASE  
As an alternative to purchasing equipment, Al-Nahar offers various equipment-lease plans to meet our customer requirements. Lease terms and periods are set according to customer’s needs) 

 

 

 

 TRANSPARENT COST  
We will be apple to provide you with reports for your supply purchase so that your document creation cost can be clear and transparent. 

 TRAINING SERVICES  
To ensure the best benefit; our team will train users on how to use and manage all the devices and solution implemented. 

 CUSTOMER DATABASE SYSTEM  
A computer based product file contains information of the product, the customer & the history of the product. 

 PREVENTIVE MAINTENANCE  
Periodical maintenance visit by our engineers to insure efficient performance of the product. 

 MAINTENANCE ON-DEMAND  
A team is available to respond to customer service calls. 

 CUSTOMER RELATION OFFICERS  
To keep in contact with our customer’s, a dedicated team of customer relation officers is assigner to make sure that customer’s expectations of service and support are achieved by the service center.